STM Builders Ltd
Last updated: [12/08/2025]
This Privacy & Cookie Policy explains how STM Builders Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
STM Builders Ltd
20 Gill Street, West Bromwich, B70 7EP, Birmingham, West Midlands
Email: info@stmbuilders.com
We are the Data Controller for the personal data we collect and process.
2. What Information We Collect
We may collect:
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Contact details – name, address, phone number, email address
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Project details – site addresses, plans, and requirements
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Payment details – bank or card information (processed securely)
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Communications – emails, calls, or messages exchanged with us
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Website usage data – IP address, browser type, pages visited, time spent on site (via cookies and analytics tools)
3. How We Collect Your Data
We collect data when:
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You contact us via phone, email, website form, or in person
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You request a quotation or use our services
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You browse our website, where cookies and analytics are used
4. How We Use Your Data
We use your personal data to:
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Provide and manage our building and construction services
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Respond to enquiries and provide quotations
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Process payments and invoices
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Send updates about your project or our services
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Analyse website traffic and improve our services (via third-party analytics)
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Comply with legal and regulatory obligations
5. Third-Party Analytics
We use Google Analytics and similar tools to understand how visitors use our website.
These services may collect:
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Pages visited and time spent
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Device and browser type
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Geographic location (approximate)
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IP address (anonymised where possible)
This helps us improve our website and services. All analytics data is processed in line with UK GDPR and Google’s privacy policy.
You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout
6. Legal Basis for Processing
We rely on:
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Contract – to deliver our services
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Legal obligation – to meet UK laws
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Legitimate interests – improving services, record keeping
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Consent – for marketing communications and non-essential cookies
7. How We Store and Protect Your Data
We keep your data secure through:
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Encrypted systems
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Restricted staff access
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Secure payment processing
We retain data only as long as necessary, after which it is deleted or anonymised.
8. Sharing Your Data
We do not sell your personal information.
We may share data with:
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Subcontractors or suppliers for your project
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Payment providers
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Legal or regulatory authorities
All third parties must follow UK GDPR rules.
9. Your Rights
You can:
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Access the personal data we hold
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Request corrections
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Ask for deletion of your data
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Withdraw consent for marketing
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Request data portability
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Object to certain types of processing
Contact us at info@stmbuilders.com to make a request. We will reply within one month.
10. Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us make the site work better and track how it’s used.
Types of Cookies We Use
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Strictly necessary cookies – essential for website operation
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Performance cookies – to measure and improve website performance
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Functional cookies – to remember preferences
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Analytics cookies – from third parties like Google Analytics to track usage
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Marketing cookies – only if you opt in (used for targeted ads)
Managing Cookies
When you visit our site, you will see a cookie consent banner. You can accept or reject non-essential cookies at any time.
You can also disable cookies in your browser settings:
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Chrome: Clear, enable & manage cookies
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Firefox: Enable and disable cookies
11. Marketing Communications
We will only send marketing emails if you have opted in. You can unsubscribe at any time.
12. Changes to This Policy
We may update this policy occasionally. The updated version will be posted on our website.
13. Contact Us
If you have questions about this policy:
STM Builders Ltd
20 Gill Street, West Bromwich, B70 7EP, Birmingham, West Midlands
Email: info@stmbuilders.com
14. Complaints
You can contact the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113